Testimonials

Whether buying from us or using our rug cleaning and repair services, we promise you an excellent experience. Please find a selection of comments below that some of our customers have kindly said about Marlborough Rug Company and our service.

You will also find some online reviews of our services on our Marlborough Rug Company Google page by clicking on the link.

2024

Many Thanks for the excellent job your company has done in cleaning our 5 rugs. We are amazed at the results which are far beyond our expectations! 

The rugs, which are handmade by Chinese, Khotan and Turkish craftsmen, are made from wool and deep coloured vegetable dye. We can now see colours we didn’t know existed!  In particular, the large Chinese cream coloured rug (which is 35 years old) truly looks like new and has transformed our dining room. I was nervous at having the rugs deep cleaned but we are very pleased we went ahead and made the investment in getting them restored. We can now look forward to many more years of living with our beautiful rugs. They are central to making our house a home. 

We enjoyed working with you. Your manner was courteous, friendly, confident and you delivered exactly what you described. I would encourage anyone to use your service as clearly your company has the expertise.

Many thanks once again for looking after our rugs and restoring them to their former glory.
Mr & Mrs Rogers, Long Wittenham, Oxfordshire

Hi Matthew, Just a note to thank you for your wonderful job cleaning my rug. The carpet looks fantastic.  The colours are so vibrant now.  I hadn't realised how pretty it really is especially now the stains have gone. Even my children are impressed.You get 5 stars from me and I will recommend you to everyone I know. Mrs C H, Churchill nr. Chipping Norton

Thank you so very much for a super job on the rug. Helen Keen, Buscot, Wiltshire

The two rugs look very happy in their new home and we are thrilled to see how much brighter they appear, they had been put away in our farmhouse for twenty years.  Thank you Matthew for being so helpful. Mr & Mrs Gammond, Ross on Wye, Herefordshire

Dear Matthew, To say we are delighted with our rugs is a “complete understatement”. The Afghan Ziegler is just like new, not a stain in sight. You dealt with the Chinese Saddle square with such sensitivity - the result says it all. 

We liked the way you involved us at every stage in our “journey” and will have no hesitation in recommending your company. Two very satisfied customers. Elizabeth & Derek M, Urchfont, Wiltshire

I am absolutely thrilled with my rug, it looks fabulous, Thank you. Mrs C.B, Devizes

2021

The rugs were absolutely fantastic condition and the colours and softness of the rugs made me realise how glad I was I didn’t sell them after all. Thank you again for all your hard work and care. Mrs E, Jersey, UK (Cleaning and repair of 8 Silk rugs)

Dear Matthew, The resizing was so well done and we are really pleased with the work.  We would definitely use you again in future and also recommend you to others. John & Sue, nr Burford, Oxfordshire (Large Nepalese wool rug was cut in half, sidecords rebound to match original and new egdes backed with webbing to strengthen)

Thank you and your team for a fabulous job, the rugs look, feel and smell amazing. Mrs Clark, Gloucester (Deep cleaning, moth treating and repairs to 5 moth damaged rugs)

2020

We would like to thank you for your excellent and prompt service, and the care you have taken with our Afghan rugs. We are absolutely delighted with the results of the Premium Clean. We had forgotten just how beautiful they are - they have both come up like new! Mr & Mrs G near Tewkesbury

2019

Hi Matthew, we are very pleased with the rugs. Mr & Mrs Burrows near Goring, Berkshire (Cleaning on 4 Chinese rugs, 2 with all fringes restored)

We looked at the rug yesterday and the results (of the cleaning and colour run removal) were excellent. We will definitely use your services again in the future. Fine Art Restoration Company

Matthew, I just wanted to thank you again for all your help today in Birmingham. I really could not have done that without you. So thanks again – a really good job done. Mrs D. Walker of Chipping Norton
(Large Persian Kashan cleaned, restored and relaid on new underlay in Edgebaston - see photos on Instagram)

2017

Matthew, just to let you know rug has not walked. We would also like to thank you for an excellent job. It feels like a new rug. Many thanks, Sue and Stuart. Wick nr. Bath
(We deep cleaned and repaired/restored the fringing on a large room size Chinese rug and supplied new non slip underlay)

2016

Our Handmade Wool Persian Rug has been repaired and cleaned by the Marlborough Rug Company and we are overjoyed with the result. The repair is invisible, how matching wool has been found for a rug of it's age and the craftsmen to accomplish the repair is a tribute to Matthew's expertise. Mr & Mrs Wood, Northamptonshire

2015

Kilim Ottoman sent to USA - It arrived in perfect shape - your wrapping was great.  Naturally, I've torn it open and put it together, and as you said, it's really pretty.  Thank you again so much. Mrs J. Click, Virginia, USA

My Chinese oval rug looks better than when new 30 years ago. Mrs Reynolds, Somerset (Deep clean and new fringe all round)

Dear Matthew, we are thrilled with all the rugs to date so thank you to all your team. Lord & Lady Lansdowne, Bowood House, Wiltshire (Cleaning, Restoration and Conservation of a number of oriental rugs)

2014

Five star service! The Kelim bench is beautiful and arrived a day before christmas, it fits wonderful to our further interior! Thanks again for great service during shopping process. Mrs G. Weiß-Luding, Hamburg, Germany

Dear Matthew I can't thank you enough for cleaning my Rugs they are better than ever. Jane P, Northamptonshire

Matthew, just to say the rug has arrived safely. I'm absolutely delighted with the results. I am more than pleased with the service I've received. Many thanks. Mr M. Speight, Hereford

Matthew and his team of restoration experts, cleaned and restored our Antique Victorian Afghan Bashir carpet. Inherited by a number of generations, it had many holes and areas of wear that were rebuilt and repiled to match the original wools and design, to create invisible repairs and strengthened the carpet for future use. All fringes were restored neatly and securely as were the damaged parts to the side cords, all 20 foot in length on both sides! Due to its length, we used to use it as a base for our tabletennis table but now we know its age (c.1880) and fragile nature, having had it conserved for future generations we might roll it up first! Mrs P. Spicer, nr. Malvern

2013

I can't tell you how delighted I am with my restored antique stool and the cleaned and re-woven tapestry seat that you have beautifully and professionally repaired and reupholstered. The work is perfect, I am thrilled.
Jane P, Northamptonshire

We were looking for a distinctive rug for our hall and received excellent advice from the Marlborough Rug Company. Matthew sourced rugs of the size, colour and quality to meet our requirements, and we were able to choose by seeing the rugs in place in our home. We highly recommend the Marlborough Rug Company for the outstanding personal service and the quality and uniqueness of the rugs provided.
Mr & Mrs M, Woodborough, Nr. Marlborough

All repairs and cleaning to our rugs and the antique Kilim cushions are lovely, thank you for your kind attention.
Mrs B & Mrs McK, Manton, Marlborough

2012

Marlborough Rug Company recently cleaned 3 rugs for me and all have come back beautifully clean, a soft pile with a renewed sheen they had when new that had dulled over the years. This is not a cheap quick carpet clean but thorough specialist clean, which is great value as the end result is well worth it. Excellent service as the rugs were collected and returned with no additional charge. I highly recommend this service if you have rugs you want to last.
Mrs H, Marlborough

We found MRC in a local magazine advert as we had 2 Chinese rugs that were over 20 years old and need of a good clean, with one, a 12ft x 9ft also needing new fringes. They were very dear to us so when they came back we were delighted with the results of the work carried out. Cleaned to nearly new condition considering their age and the new fringes set it off and finally made it lay flat. 100% recommendation.
Mr & Mrs Kato, Aldbourne, nr Marlborough

2011

We had our antique Persian carpet cleaned via Marlborough Rug Company. The results were amazing; many, many years of grit and dust, gone and the colours beautifully revived and the wool soft again. Excellent service throughout, highly recommended.
Mr L, nr. Marlborough 

I have bought a number of Oriental Rugs from Marlborough Rug Company for my London flat and introduced my colleague to the additions a rug can make to a room. There is always a great selection online or pieces were specially sourced for me. I originally met Matthew in his Marlborough shop but will now use his online shop to buy in the future as the quality and service is always spot on. Although an online business, it is a great asset to have the personal touch offered, regular communication of how my enquiry was progressing and ultimately a 1st class personal delivery was available too. Very recommendable on all fronts.
Mr M. Burt, London & Sussex

We had two rugs cleaned and repaired and the results were fantastic. One rug had faded over many years in our conservatory and even the colours have come back to life with a renewed brightness, not to mention the neatly repaired fringes and re-woven corner. We were so delighted with the service we have since bought more rugs, a lamp and cushions from Marlborough Rug Company.
Mr & Mrs T, Northamptonshire

2010

We purchaesd a gorgeous Afghan Zeigler in rich creams and gold for our Drawing Room from Marlborough Rug Company. It looks fabulous alongside our antique furniture. Great value and top quality.
Mr & Mrs M, Wallingford, Oxfordshire

Marlborough Rug Company cleaned and re-fringed my runner that had been in the family for years and had huge sentimental value. I was slightly cautious as it was old and a bit fragile but I wanted to revive it and use it at home. I was over the moon with the results, two new fringes and beautifully cleaned with the colours greatly restored. I’ll definitely be back in touch for rugs for our new house.
Mrs P, nr Devizes, Wiltshire

2009

The 1st rate service we have received from Marlborough Rug Company has kept us coming back. We have had a number of precious rugs cleaned and repaired and we trust the results every time to be excellent, and they are. We have also bought a number of new rugs, the choice and quality was fantastic. We bought and tried the rugs at home in situ; they would have taken them back but no need they were perfect. Not many offer such a trustworthy service like that these days!
Mr & Mrs B, Marlborough

We contacted Marlborough Rug Company via their website and they found us 3 or 4 choices from stock, all exactly what we were looking for and at competitive prices. We choose one, the quality was excellent and it now looks great at home. We would recommend their attention to detail, contacts and sourcing skills.
Mr P, Box, nr Bath

We are always pleased to hear from our customers so we can keep our standards high. Get in touch to tell us about your Marlborough Rug Company experience so we can keep on improving. We will post a selection of your comments here for new customers to read.